BUG! Credits won’t reduce to zero.
December 2, 2020 3:47 pmI’m losing sales and giving away free downloads because this plugin is broken! Credits are not reducing to zero. Not at the time of sale and not manually. This is a disaster.
None of my customer orders were deducting anything at the time of sale. I updated the plugin and tried manually deducting the credits from the user profile and that doesn’t work either! If I try to set the balance to “0”, nothing happens. I can only set someone’s balance as low as “1”, but most of my products are 1 credit so I’m giving away free sales and will lose even more money when I have to pay commissions on these. PLEASE FIX THIS!
4 Comments
5 Replies
Can you please respond? I’m a paying customer and as other customers have pointed out, your support ticketing system is broken and blocking submissions. Also, as others have pointed out, your plugin is broken and not deducting credits. I’ve updated to the current version and the credit balances still will not go to zero. One is as low as the balances go, which means everyone has infinite credts. This is very bad. Please respond!
Hi,
can you please send temp admin access to support@woocredits.com ?
we will look and try to fix issue asap.
Thank You
We are trying to get a response but there is no response after an email 48 hours ago and after managing to navigate the broken or rather poorly configured support ticketing system. I have tried logging a ticket here also with no luck.
Hi ,
please submit your ticket at https://woocredits.com/support/ or send an email to support@woocredits.com.
we will try to get back to you asap.
Thank You