Credits duplicated

June 29, 2019 12:58 am

We have an issue with our woo credits. We have it set to deliver 5 credits on a subscription / membership sign up. But lately it keeps adding 10. And on renewal 10 credits. This is giving so many customers extra credits they didn’t pay for. We have not been able to figure this out. Can someone help it’s been going on for some time and no one on our team can figure out why it’s giving double credits.

Attached are screen shots of the users, credit plan etc.

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