Credits not being charged for shipping
May 11, 2019 5:24 amWe have configured shipping zones with both monetary rates and credit rates. However, when a user attempts to checkout, the shipping cost is adding only to the dollar amount to the total and is not updating the credits associated with shipping in the total. In the attached screen shot, you will see that 2 credits are charged for the product. But the 1 credit for shipping is not being shown in the total. The total should be $21.00 (or 3 credits). But it only shows the 2 credits for the product. Please advise.
7 Comments
7 Replies
Thank you for bringing this to our attention. We are fixing and will publish update as soon as it is ready.
Please check 3.5.2 which we just published. It has fix for this. Please test and let us know. Thanks!
I just tried to update and it appears our API key is deactivated. I logged into the account to download the plugin manually and to re-add the API Key. However no downloads or API keys are showing for our purchase which was completed April 13, 2019. Please look into this so we can update the plugin per your reply.
Checking…
Our system shows it is active on ypcnh.com since April 8, 2019. Can you please email temporary WP Admin to info@woocredits.com so we can investigate a couple things on your end? Thanks!
Just emailed access.
Please also note that when I go to https://woocredits.com/my-account/my-api-keys/ there are no keys showing and when I go to https://woocredits.com/my-account/downloads/ there are no downloads. Something isn’t right with the account.
Fixed. Please check. Issue was due to fact renewal order was placed with different email address than original order. We used renewal email address with original API Key and it activated. Also, please check “API Downloads” tab in My Account (not “Downloads”) as they are for two separate product types and let us know if files are available for download under API Downloads.