WooCredits not being excluded from WooCommerce Coupon

July 4, 2018 1:37 am

I created a 4th of July coupon using WooCommerce Coupon. Discount was 50% Off Total Purchase with Coupon Code. Under WooCommerce Coupon settings I selected to Exclude My WooCredits. I have 4 WooCredit packages: Bronze, Silver, Gold and Platinum. However, when my customers use WooCredits and apply the Coupon Code.. it does not error. It gives them 50% off their WooCredits. This is not good, as my WooCredits are already discounted.

I’m sure this stopped working between a WooCommerce and WooCredits update.

Please correct. Thank you.

Published by 6 Comments

6 Replies

  • Thanks for post, we will check. Can you please post version of WooCommerce and WooCredits you are using?

  • WooCredits = Version 3.1.3
    WooCommerce = Version 3.4.3

  • Example:
    New customer order

    You have received an order from xxxxxxxxxxxxx. The order is as follows:
    Order #6525 (July 3, 2018)
    Product Quantity Price
    Shawn Mendes – In My Blood remix 1 1 Credit
    Ariana Grande – No Tears Left To Cry remix 1 1 Credit
    The Chainsmokers – Don’t Let Me Down remix 1 1 Credit
    Camila Cabello – Never Be The Same remix 1 1 Credit
    Big Daddy Kane – Smooth Operator remix 1 1 Credit
    Subtotal: 5 Credits
    Discount: -2 Credits <<<<<<<< they enter my coupon code
    Total: 1 Credit <<<<<<< and it only charged them 1 Credit
    Billing address

  • Thank you for the update. It sounds like it is excluding the Credit Bundle, but you want it to exclude individual products that are priced in Credits. Is that correct?

  • That is correct. If a customer chooses to pay with Credits, and I exclude Credits or Credit bundles from the Coupon, it should not apply the discount. I’m was almost sure, this use to work accordingly. But now that I think about it more, I only think it worked if a customer was trying to purchase one of my Credit bundles that it excluded the discount.

    So it would be great if I could also exclude individual products that are priced in Credits to be excluded in my future Coupon offers.


  • Please check 3.1.7 which has option in Settings to exclude individual products. Please check and let us know. Thanks and hope you had a nice weekend!

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